Frequently Asked Questions
How do I make a purchase using QuadPay?
Quadpay is a payment plan that allows you to pay for your purchase. Quadpay empowers you to buy now, pay over time and avoid interest repayments.
Choose QuadPay as your payment method at checkout for orders over $35. No long forms or credit checks required, just instant approval.
Checkout using a credit card. The first 25% of your order total is charged at the time of purchase.
Pay the rest in equal installments billed automatically over 6 weeks. These are no late fees if paid on time.
Do you ship outside the U.S.?
Who can I contact for a return or an exchange?
If you are not fully satisfied with your online purchase, you have fifteen (15) days from the date of purchase to return your product for a refund by contacting FSI’s Customer Service Department: 281-876-2000 | 800-237-9175.
My CHI tool stopped working. Who can I contact?
Please contact customer service for any product malfunctions through email at firstname.lastname@example.org or direct phone: 281-876-2000 | 800-237-9175.
Is there a special discount for stylists?
For all stylist inquiries, please email email@example.com or call direct phone 281-876-2000| 800-237-2000.
How can I change my shipping address?
What do you mean by points? How do I earn them? How do I redeem them?
Can we get free samples?
What happens is there is a delivery error? (damaged/lost package)
How can I track my order?
Does my shipping address have to match the billing address?
No, however, we will contact you via phone or email to confirm that the billing and shipping are different. Please be advised that your order is placed on hold until you make confirmation.
What is the difference between the CHI Lava Spin N Curl and the CHI Spin N Curl?
Does the Spin N Curl come in different sizes?
What is the best lightweight dryer?
What is the benefit of the Lava technology?
Is my product dual voltage?
Do all CHI products have auto-shut off?
What is the best flat iron for thick hair?
Do you sell blow dryer attachments?
What are the best products for color-treated hair?
All of our products are formulated and safe for color-treated hair.
How do I purchase the CHI Enviro?
To purchase professional products such as CHI Enviro, CHI Transformation System, or any CHI color, please contact customer service through email at firstname.lastname@example.org or direct phone: 281-876-2000 | 800-237-9175.
What are the steps for CHI Transformation System?
View the CHI Transformation System manual.